About Us > Privacy Policy

Privacy Policy

Miller Heiman is committed to protecting the privacy of those who visit our website. As part of our normal operations, we collect different kinds information about our website visitors; however, we have structured our websites so that people can visit Miller Heiman on the web without identifying themselves or revealing any personal information. There are some things visitors can do while visiting our websites if they prefer not to be tracked in any way. They can:
  1. Disable cookies within their browser before visiting our website
  2. Choose not to submit information via web forms located within our websites
  3. Choose not to purchase within our online store
  4. Choose not to opt-in to certain programs that are available on our websites
  5. Choose not to complete our surveys available on our websites
This privacy policy describes the information we do collect and how that information is used to provide our visitors with the optimal online experience.

Types of Visits to Our Websites and Information We Collect for Each

Visitors of www.millerheiman.com visit for different reasons. For the purpose of this privacy policy, we will classify these reasons (or activities) as browsing, submitting forms, purchasing and completing surveys. For each different type of activity, Miller Heiman collects and stores different kinds of data for different reasons. They are:
  • Browsing - For visitors who are simply browsing or navigating through our websites, we collect information about their computer and the pages they visit on our website in aggregate (not individual or personal information). This data is often referred to as clickstream or navigation data. We use this information for research, analysis and reporting so that we can improve our navigation, page structure and page content to help visitors find information more quickly and provide more value when they find what they are looking for on our websites.
  • Submitting Forms - Certain pages of Miller Heiman's websites contain forms that allow visitors to request information about our services and solutions or to gain access to valuable resources (like white papers and research documents) in exchange for contact information. In completing one of these forms, visitors may be required to provide contact information, such as their name, phone number and email address. Miller Heiman may use the contact information from these forms to respond to the request, send the information requested or market to those individuals in accordance with the opt-in notice given on the form. We do not disclose any information we receive from these forms to third parties with the exception of business partners we use for the delivery of online and offline marketing messages. These business partners are contractually obligated not to share or use this information except for the purpose of delivering our marketing messages. Furthermore, these partners have their own privacy policies. Visitors of our websites should become familiar with the privacy policies of our partners before submitting any information to Miller Heiman that may be shared with them. Miller Heiman is not responsible or liable for the privacy policies of our partners.
  • Purchasing - For purchasing in our online store or registering for events, we require visitors to create an account with us. We collect information in this account that enables us to complete their order/registration and streamline their purchasing process the next time they order from us. Furthermore, we give them the ability to view and update this information if they so choose. For more information on this online store account, click here.
  • Completing Surveys - For surveys, we collect visitor responses to help us improve various aspects of our business based on aggregate and individual feedback provided. These surveys are sent via opt-in marketing programs or are made available on our websites for visitors to participate if they so choose.

Usage of Cookies and Spotlight Images or Web Beacons

Miller Heiman sometimes uses session cookies to limit popup windows to a single browser instance. We also use Javascripting in cooperation with cookies and "spotlight images" or "web beacons" to track website traffic and email response. A "spotlight image" or "web beacon" is an electronic image, called a 1-by-1 pixel or clear GIF, that can recognize certain types of information on a visitor's computer, such as a visitor's cookie number, time and date of a page view and so on. These methods do not collect any personal information, but simply aggregate information that allows us to research patterns of behavior on our site and learn how to better meet our visitors' needs. Our online store uses cookies to store order information and all data is submitted using SSL3 (Secure Sockets Layer) technology to provide visitors with the utmost in protection for their private information. They may refuse cookies by turning off that feature on their web browser, but we do not recommend doing so.

Opt-Out Policy for Email Publications

If visitors have opted in to receive any of our email publications, they can opt out of future publications by replying to any email they receive from us with 'Unsubscribe' in the subject line, or by following the "unsubscribe" instructions contained at the bottom of any email that we send to them. Also, in compliance with the CAN-SPAM Act, we provide our physical mailing address in all email communications for general correspondence and opt-out communications.


Information received from www.millerheiman.com, www.millerheiman.co.uk and research.millerheiman.com visitors is sent to a secure location on our internal servers, where it is then stored in a secure database. Miller Heiman uses the highest levels of security to protect the integrity of our customer data, including Secure Socket Layer technology within our online store.


Miller Heiman has placed email links on this site to allow visitors to contact us directly via email. The information visitors provide is used to respond directly to their questions or comments. Those comments may be stored to improve the quality of our site and our services.

Legal Disclosures

Click here for Miller Heiman's legal policy regarding this website.

Questions About the Privacy Policy

If you have any questions or complaints about this privacy policy, the practices of this site or your interactions with this site, please contact:

Miller Heiman, Inc.
Attn: Privacy
10509 Professional Circle
Suite 100
Reno, NV 89521

Changes to this Privacy Policy

Any changes to Miller Heiman's website privacy policy will be posted in this section.