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Explore the Knowledge Center

Thought leadership, articles and research to help you improve sales performance.

The Latest Thinking from the Experts at Miller Heiman

The Miller Heiman Knowledge Center is a library of publications, white papers, articles, insights and sales best practices and perspectives you can use to win more business for your company.

What sales professionals are reading right now.
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What’s New

Sales performance tools, research and best practices that you need to know about.


Equip Your Team

Your sales teams need on-demand tools that support them whenever and wherever they need it. Enter Advanced Concepts SM.


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Mobile Technology Trends

Looking to add a mobile component to your sales training? Read through these best practices before starting your project.


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Strategic Themes for 2015

The latest research from the MHI Research Institute looks at where you should be focused in the areas of sales operations, training, enablement and technology.

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Success Stories

Discover how Miller Heiman was able to improve sales performance in our clients’ sales organizations.

Industry Study: Banking

One leading bank in the APAC region was not maximizing its revenue potential. By partnering with Miller Heiman they improved in their win rates – and more.

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Post Office Limited, LTD

Looking to change the culture within their B2B sales division, Post Office Limited decided to introduce and adopt a recognized sales methodology and process.

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Miller Heiman Blog

Insights from the sales experts at Miller Heiman.

Discounting is a perennial problem in many organizations. Year after year, salespeople discount to meet their numbers. In some cases, all the customer has to do is ask. Continue Reading

In the end of November 2014, I visited an important automation exhibition and spoke with many sales and marketing leaders about their expectations for 2015. The good news is the German trade association ZVEI reported steady and healthy industrial automation growth globally, from €357billion in 2011 to €417billion in 2012. The bad news is most sales and marketing leaders are skeptical about such growth and are not supporting a positive outlook. Continue Reading

of organizations forecasting to achieve or exceed plan spend more than $1000 on training per salesperson each year